Have ever read your end- user license agreement (EULA)? It's a software agreement that comes in all Microsoft products that gives you the right to copy their software on three computers, but they are not responsible for flaws and you never have complete ownership of the software. Periodically, when I download an app from ITunes they make me agree to several pages of gibberish before I'm allowed to purchase the app. I wonder how many lawsuits Microsoft and ITunes have won because people will never take the time to read every line of the contract?
Several weeks ago, I thought I had won an argument with Dish Network but my next door neighbor convinced me that they don't mind losing small arguments. I upgraded my DVR to one that had Internet capability. The DVR was added to my home network allowing me to watch live TV and recorded programs on my iPad. For some reason, the updated model didn't come with an off- air module; although it had a slot for it. When I asked the installer if he could take the module out of my old DVR and put in a new one; he said it not on a work order, so I thanked him and immediately called the service department. When I finally got an English speaking technician, he immediately told me that the module would be an additional $50.00 plus shipping and sales tax. After about 15 minutes of hearing the Dish Network policy, I asked to speak to his supervisor. He said that he would have to put me on a hold(like I care, I'm retired), so I waited for another 10 minutes before he came back said his boss was busy and would I mind holding for a little while longer; I said I would hold. He came back a third time and said his boss was busy, but since I was an old valued customer; he would approve and expedite my order at no charge. That made me happy until my neighbor told me “add up the cost of the package you are paying for; then check to see how much you actually watch daily." I wonder how many customers have paid the additional cost without complaining, or if they did complain, they were then deterred by the wait period. I bet that he didn't even go to a supervisor, or if he did; it was the supervisor who OK'd the order but the technician wanted to save face.. Who knows?
After being held over a barrel for all these years; I'm ready to read the fine print, stay on hold, or do whatever it takes to make sure I get as much bang for the buck as I can. I used to like haggling with car salesmen but one time I may have taken it too far. This one Saturday my whole family left the office, embarrassed because after the car salesman told me he wasn't going to get a commission if he sold me the car at the price I wanted; I said " I'm not gonna pay more, just so you get a bigger commission." The poor young guy was barely getting started and didn't know all the old tricks of financing or making me pay for things I didn't need. My daughters were embarrassed then, but guess who they asked to go with them when they purchased their first cars?