Friday, July 6, 2012
Small City Problem
Just when I start to think that my hometown is growing by leaps and bounds; something comes up to remind me that isn't so.
It's been a couple of weeks since we called two glass companies for an estimate to repair our coffee table. Both companies told me that it would be less expensive if we brought the heavy old coffee table to their place of business, so they could measure it. They also told, me about the precise measurements that I would need. I asked them to give an estimate for an in- place measurement. They quickly told, me that it be over $100 to be included in the price of the replacement glass. They said that they would call back to set up an appointment. They could've been upfront and just told me that they didn't generally make house calls. It's been two weeks, so I guess their answer is; empty the drawers, load the coffee table and we will measure the table on our parking lot. They can say this because I don't have another choice: I'm not going to ask someone from Houston to come take measurements. I'm stuck with the summer student who will take the measurements because their more experience people are out doing the major jobs. Their competition will do the same thing because we just don't have that many choices.
It irritates me to no end when the clerk tells me" we can order it for you." That's nice, but I'm capable of doing that. My other complaint is when the service department tells made they will have to order the parts, which generally takes two weeks. I could walk to Houston and back in that length of time...well maybe not, but you get the picture.
You see what you have done glass companies of Victoria? Now you have gone and made me blame our fair city for disrupting my day of laziness. I now have to load the coffee table, drive across town for measurements and afterwards bring it back home, and then unload it. I hope it's not a long wait for them to call me to inform me that the glass is ready to be picked up. I hope the measurements will be accurate because I know one old man who will get mighty upset if he has to do it over again.
My step-dad would have taken the measurement; added a little bit, bought the glass and then would have filed it down to what he thought was good enough. He didn’t care what it looked like because he would’ve said” hide it with a magazine.” Simpler times..:-)
I bet you all wish that Victoria could handle all our needs but we have a way to go.